May 24 2018 - 11:09 am


Relocation for Growth: Franchise Next Day Operation
Remit was to identify premises and relocate the central sortation capability which had become door constrained and prepare the franchise network for growth. A property search was initiated and premises identified which would allow a 32 door sortation capability to be developed. The premises did not have 24 hr operating licence which was critical and application submitted and obtained. Within 12 weeks of the project being initiated the sort centre moved. The opportunity to revise terms and conditions to increase flexibility was taken. Franchisees were encouraged to invest in branding of resources and with operations supporting Sales during Hub visits a 30% uplift in volume was achieved in a 12 month period. Major blue chip clients were converted and in the Xmas peak the service level of a leading retailer hit 99.82% on time.
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