September 21 2017 - 7:40 am

CASE STUDIES

Business Transformation:Home Delivery Operations
Brief was to develop strategy to restructure an acquired B2C delivery network which was felt to be ineffective. The project identified opportunities to Integrate primary transport and close site at Kirby, flatten the management structure, renegotiate terms and conditions, introduce single manned large goods deliveries, move sortation to day shift rather than night shift and reduce manpower with track systems . Additionally revised operational processes for dealing with hamper and catalogue operations yielded significant savings. Units costs were reduced by 12% . Site rationalisation programme initiated in Scotland with closure of Arbroath.

Actively implemented the change as Regional Manager –North and personally recognised by VP-Europe for outstanding contribution to contract development support.
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