November 18 2017 - 8:04 am

CASE STUDIES

Recovery of service delivery and development of shared user services
An existing contract for the next day delivery of product on behalf of a major Office Stationery client was under threat of termination due to poor service levels.
A full review of the operation including linehaul , sortation and delivery operations was undertaken and a number of initiatives introduced to stabilise service delivery and a further three year contract was awarded as service levels were stabilised and then improved to 98% on time delivery.

A decision was then taken to develop the dedicated contract into a shared user operation and share the benefits with the lead client to reduce their unit cost structure. In a 12 month period a number of complementary clients were encouraged to join the network and a neutral branding “Quiklink” was introduced for the product. By the end of the 12 month period the lead client only contributed 40% of the total network revenues.

Double deck trailers were introduced for linehaul along with a number of innovative vehicle designs for new clients which moved them from in-house dedicated operations to outsourced contract hire with shared user operations generating significant cost savings.
RELATED LINKS
  • BUSINESS TRANSFORMATION
    Transform Logistics specialise in providing support and guidance to organisations that have identified an immediate need to implement change and can provide independent evaluation and assessment of issues affecting underperforming businesses, or act as a "Sounding board".

  • INTERIM MANAGEMENT
    Transform Logistics provides Interim Management who are highly skilled, immediately impactive and able to deliver results with pace and momentum.

  • SUPPORT SERVICES
    Transform Logistics are able to offer a full range of Support services including Tender Design and Evaluation , RTT document preparation , Supply chain and procurement reviews, and due diligence support.

  • CASE STUDIES
    The full range of our expertise can be appreciated by browsing the case studies of successfully completed assignments across a range of sectors including Logistics, Business Services, Automotive and Manufacturing and Supply chain.

  • TESTIMONIALS
    Transform Logistics actively encourage you look at the testimonials that we have received from our satisfied clients , who have entrusted us with their business.

  • CONTACT US