May 24 2018 - 11:09 am


Recovery of service delivery and development of shared user services
An existing contract for the next day delivery of product on behalf of a major Office Stationery client was under threat of termination due to poor service levels.
A full review of the operation including linehaul , sortation and delivery operations was undertaken and a number of initiatives introduced to stabilise service delivery and a further three year contract was awarded as service levels were stabilised and then improved to 98% on time delivery.

A decision was then taken to develop the dedicated contract into a shared user operation and share the benefits with the lead client to reduce their unit cost structure. In a 12 month period a number of complementary clients were encouraged to join the network and a neutral branding “Quiklink” was introduced for the product. By the end of the 12 month period the lead client only contributed 40% of the total network revenues.

Double deck trailers were introduced for linehaul along with a number of innovative vehicle designs for new clients which moved them from in-house dedicated operations to outsourced contract hire with shared user operations generating significant cost savings.
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